Artlogic and ArtCloud Merger Customer FAQs
We know that announcements like the Artlogic and ArtCloud merger can raise questions. These FAQ’s are here to provide clarity, reassurance, and a clear view of what to expect as Artlogic and ArtCloud move forward together. If there is something that isn’t covered below please reach out to us here.
1. Why are Artlogic and ArtCloud merging?
This merger brings together two trusted leaders in art technology with a shared mission: to empower galleries, artists, and collectors through dependable, innovative tools. By uniting our expertise, we can accelerate development and deliver even greater value to the art community.
2. What does this mean for my current Artlogic or ArtCloud account?
There is no change to your existing account, pricing, or services. You can continue to use your platform exactly as you do today, with the same team and support behind you.
3. Will the platforms be merging into one?
Not in the foreseeable future. Both Artlogic and ArtCloud will continue to operate independently. Our teams are already collaborating behind the scenes to share the most valuable features across both platforms. Any potential changes down the line will be optional, thoughtfully introduced, and clearly communicated
4. Will my ArtCloud pricing change?
No. There are no changes to your current pricing or subscription. You’ll continue to be billed as usual, under the same terms.
5. Will support change or slow down during the merger?
No. You’ll continue to receive the same level of support and service you know and trust. Our teams remain dedicated to your success, and this merger allows us to strengthen our global team and resources.
6. What can I expect in the future?
In time, you’ll begin to see benefits of the merger through:
- Enhanced features and functionality
- Smarter, more integrated workflows
- Access to the best tools
- Ongoing transparency about upcoming improvements
Any updates will be gradual, clearly communicated, and shaped with customer feedback in mind.
7. Will I need to learn a new system?
No. You will continue using the same platform and interface you’re familiar with. If any new features or opportunities arise, they will be introduced gradually, with guidance and support from our team.
8. Who do I contact if I have questions?
Our support teams are here to help, just as they always have been.
- Artlogic Support: support@artlogic.net
- ArtCloud Support: support@artcloud.com
Or feel free to reach out to your usual account manager or customer success contact.
9. Where can I stay updated?
We’ll be communicating important updates via email and on our websites.
Bookmark:
10. Will my billing information be changed?
No. Nothing will change for now. When it does we will communicate this in advance.
If you have further questions, we’re here. Thank you for being part of this exciting new chapter.