How to move your domain to ArtCloud

Quick Jump To Guide:
Simplified Instructions
Extended Instructions
Troubleshooting
SSL Certificates

ArtCloud hosts your website but not your domain. To set your website live, connect your domain host to ArtCloud in the Domains section of the Settings tab.

You'll need to update four DNS records in your domain host. DNS records are instructions that tell the internet where to find your website when someone enters your domain. You'll enter these values:

Follow the simplified or extended instructions below for a step-by-step walkthrough.

Simplified Instructions

1. In ArtCloud, navigate to Website >> Settings >> Domains and click "Add Domain"
2. Log in to your domain host (GoDaddy, Squarespace, Network Solutions, etc.) and navigate to the DNS records section
3. Update your DNS records using the values in the table above. Set all TTLs to 600 seconds or the lowest option. 
4. Back in ArtCloud, enter your domain in the example.com field and click "Validate."
5. Click "Add New Domain"again, enter your www. domain, and click "Validate."

Extended Instructions

1. In ArtCloud, navigate to Website >> Settings >> Domains and click "Add Domain"

   
   

2. Log in to your domain host and navigate to the DNS records section. Here are how-to articles for popular domain hosts:

   • GoDaddy - Manage DNS Records
   • Squarespace - Adding DNS records to your domain
   • Namecheap - How do I set up host records for a domain?
   • Network Solutions - How to manage DNS Records

3. Make four adjustments to your DNS records. Set all TTLs to 600 seconds or the lowest option. 
   1. Change the A record to host @ and value 20.119.136.23
      
      
      
   2. Create a CNAME record with host asuid and value verify.artcloud.com
      
      
      
   3. Create a CNAME record with host asuid.www and value verify.artcloud.com
      
      
   4. Create a CNAME record with host www and your domain name as the value
      
      
      
      Note: There should only be one A record with a host of @. Multiple A records with the host @ will conflict and prevent your domain from connecting.
4. Save your changes. Keep your domain host page open in case you need to refer back to it.
5. Return to ArtCloud and add two domains: your core domain and your www domain.
   1. Click "Add Domain," enter your core domain in the example.com field, and click "Validate."
      
      
   2. Click "Add Domain" again, enter your www. domain, and click "Validate."
      
      
   Note: After clicking "Validate," you'll see a brief loading screen while ArtCloud connects your domain.

Troubleshooting

• Loading screen lingers: Click "Cancel," refresh the page, and check if your domain appears. If it doesn't, try validating again.
• Error message appears: Correct the issue the error describes and try again.
• Error persists after fixing: EachDNS record has a TTL time allotment. Wait out the TTL time for the records you edited (ex. 600 seconds) and try again.

SSL Certificates

ArtCloud automatically generates SSL certificates for your website one the domains connect. An SSL certificate verifies that your website is secure and that the connection between your website and its visitors is encrypted. Certificates may take a few minutes to generate. You can confirm the SSL certificates are active in the "Has Certificate" column.