--- title: How to tell which recipients in Audiences have invalid or unsubscribed - ArtCloud Marketing description: Knowledge Base --- [Skip to content](https://help.artcloud.com/knowledge/how-to-tell-which-recipients-in-audiences-have-valid-or-invalid-emails#main-content) English - United States Show submenu for translations [Submit a Support Ticket](https://help.artcloud.com/knowledge/kb-tickets/new?hsLang=en-us) [![ArtCloud Full Combo Logo-4](https://help.artcloud.com/hs-fs/hubfs/ArtCloud%20Full%20Combo%20Logo-4.png?width=250&height=75&name=ArtCloud%20Full%20Combo%20Logo-4.png)](https://www.artcloud.com) Open main navigation Close main navigation - English - United States Show submenu for translations - [Submit a Support Ticket](https://help.artcloud.com/knowledge/kb-tickets/new) - [Login](https://hello.artcloud.com/login) [Login](https://hello.artcloud.com/login) How can we help you? - There are no suggestions because the search field is empty. 1. [ArtCloud Knowledge Base](https://help.artcloud.com/knowledge?hsLang=en-us) 2. [ArtCloud Manager - Contacts](https://help.artcloud.com/knowledge/artcloud-manager-contacts?hsLang=en-us) 3. [Audiences - ArtCloud Marketing](https://help.artcloud.com/knowledge/artcloud-manager-contacts?hsLang=en-us#audiences-artcloud-marketing) July 15, 2026 # How to tell which recipients in Audiences have invalid or unsubscribed - ArtCloud Marketing ## Check for invalid or unsubscribed emails in an Audience **Note:** Campaigns and Audiences are available to Pro Plus Legacy Gallery Manager accounts. New and Legacy Artist Pro Plus subscription have access to Campaigns. New Gallery accounts subscribed to the Professional or Expert tier can add Campaigns and thus Audiences to their subscription. Monthly campaign volume starts at 10,000 sends at $30 per month, and the monthly price increases as you add more sends.  To upgrade your account, visit the [Subscription](https://pro.artcloud.com/#/settings/subscription) page in Account Settings or contact [support@artcloud.com](mailto:support@artcloud.com) with questions. Before sending a Campaign, you'll see a summary of the Audience: ![](https://help.artcloud.com/hubfs/Knowledge%20Base%20Import/Screenshot%202023-07-27%20at%202-31-36%20PM-png.png) In the example above, the 'All Contacts' Audience includes 40 Contacts, but 28 valid emails. This difference indicates that some contacts in the Audience may not have an email on their Contact Record or have [unsubscribed from communications](https://help.artcloud.com/knowledge/how-do-contacts-subscribe-to-communications?hsLang=en-us). You can review which contacts have a known email or have subscribed to communications on the Audience list. Open an Audience and take note of the Email and Subscribed columns.  ![Screenshot 2025-09-09 at 3.26.59 PM](https://help.artcloud.com/hs-fs/hubfs/Knowledge%20Base%20Import/Screenshot%202025-09-09%20at%203_26_59%20PM.png?width=670&height=338&name=Screenshot%202025-09-09%20at%203_26_59%20PM.png) - [Welcome to ArtCloud](https://help.artcloud.com/knowledge/welcome-to-artcloud?hsLang=en-us#main-content) - [Subscription](https://help.artcloud.com/knowledge/welcome-to-artcloud?hsLang=en-us#subscription) - [Navigation](https://help.artcloud.com/knowledge/welcome-to-artcloud?hsLang=en-us#navigation) - [Records](https://help.artcloud.com/knowledge/welcome-to-artcloud?hsLang=en-us#records) - [Extras](https://help.artcloud.com/knowledge/welcome-to-artcloud?hsLang=en-us#extras) - [Getting Started Series](https://help.artcloud.com/knowledge/getting-started-series?hsLang=en-us#main-content) - [Manager](https://help.artcloud.com/knowledge/getting-started-series?hsLang=en-us#manager) - [Website Builder](https://help.artcloud.com/knowledge/getting-started-series?hsLang=en-us#website-builder) - 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