What happens when a customer checks out from my website with this option turned on? Are they charged right away?
Quick Jump To Guide:
What is Instant Checkout?
What does my customer experience?
How does my customer add payment information?
Does my customer receive a confirmation email after their purchase?
What happens in my account?
FAQ
The Instant Checkout feature is a recent addition to ArtCloud. As with any new functionality, it may not fully meet all customer expectations at this time. However, we are committed to continuously enhancing ArtCloud by addressing feedback and making improvements based on user needs. Your input into Feature Suggestions is invaluable as we work to refine and elevate your experience!
What is Instant Checkout?
ArtCloud now offers the ability to have purchases from the website automatically process as soon as your customer selects the Pay with Credit Card button from your checkout form.
This can be enabled from the Settings tab in the Website Builder:
Please note: Stripe will need to be integrated for this option to be available for use. You can learn about integrating Stripe on your account here.
What does my customer experience when making a purchase on my website?
As a user shops, they can add whatever work to their shopping cart, and when they're ready to checkout, they can either View Cart or click on the small Shopping Bag icon, usually found in your Navigation menu.-gif.gif?width=688&height=389&name=2022-02-11_09-07-03%20(1)-gif.gif)
They will see the following Billing Information in addition to a place to enter their credit card information:
NOTE: This Billing Information language can be edited on your Shopping Cart Template through Page Templates.
Once they've entered their credit card information, and the information is accurate and accepted, they will see a Confirmation message: Thank you for your purchase! You will receive an email confirmation.
They will also receive an email confirmation from your ArtCloud account name & email with the following language: "Thank you for your order! You have been successfully charged $$ for your purchase."
Here is an example of that confirmation that the customer would receive:
What happens in my account?
Once the Customer enters their payment and shipping information & the payment information is accepted and processed, a few things happen in your ArtCloud account:
1. As soon as a purchase is made from the Website, you will receive an email notification to whatever email address that is opted in to receive Website Purchase notifications. The account owner will always receive these notifications.
Here is an example of what that notification would look like:-png.png?width=688&height=518&name=Pasted%20Image%20at%202025_01_29_08_35%20am%20(1)-png.png)
2. A Closed invoice with the inventory item and the Customer's information gets created for you. You will see the sale item, your default Tax Rate(s) (if one or more is set up on the account), as well as any Shipping Price set for the piece on the Invoice.
With Instant Checkout, payment is immediately processed when a customer enters their credit card.
3. The Customer gets added to your account as a Contact with the cart-entered payment information and method saved to their record and a Contact Origin of website. -gif.gif?width=688&height=571&name=2022-02-11_09-36-00%20(1)-gif.gif)
4. Since the Customer, now-Contact, purchased a work from your website, they will be listed as having an Artist Interest in the Artist whose work they purchased on the Interests tab of their record:
FAQ
The Instant Checkout feature is a recent addition to ArtCloud. As with any new functionality, it may not fully meet all customer expectations at this time. However, we are committed to continuously enhancing ArtCloud by addressing feedback and making improvements based on user needs. Your input into Feature Suggestions is invaluable as we work to refine and elevate your experience!
- How do Taxes and Shipping Fees work in relation to Instant Checkout?
Taxes can be set up as default tax rates on the physical location. Shipping can be added as a Shipping Price onto the individual item before the item is purchased.
- Do you all have a shipping calculator to automatically configure the shipping fee dependent on where the purchaser wants the order shipped to?
No, not at this time. Shipping would need to be added manually to the inventory item prior to the item being purchased. We have plans to release a feature for shipping very soon though!
- Can different tax rates be assigned to different sales based on the address information entered into the shopping cart? Or based on the location of the sale?
No, tax rates do not change based on the location of the sale. Tax rates are controlled at the physical Location level. On default, website sales will always be associated with the location assigned to the Admin seat of the account. If the Location on the invoice needs to be adjusted prior to charging the credit card, Instant Checkout may not be best for your use right now.
- Can I control the language/appearance of the notification email that my customer or team receives?
No, not at this time. Please add your vote to feature suggestions!
- How will I be notified of the sale?
Dependent on your website sales / inquiries notification option on your staff account, you would receive notification to your ArtCloud account email.
- Can I set up custom fees on my invoices prior to having the amount processed?
No, not at this time. Please add your vote to feature suggestions!
- Can I control Instant Checkout and assign to specific inventory only?
No, not at this time. Please add your voice in feature suggestions!