Invoice Record - Payments
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      2. ArtCloud Manager - Invoices
      3. Invoice Record - Payments

      Issue a credit to a client

      Issue a store-credit rather than a refund

      To issue a credit on an invoice, you'll need to first enter the editing screen of an invoice. Once there, click the Payments tab to see all payments made on this invoice.

      Screen Shot 2021-04-13 at 2.24.15 PM

      Next, hover over the payment that you'd like to issue a credit for with your mouse. A REFUND button, along with a trashcan and pencil icon will appear. Click the REFUND button.

      Screen Shot 2021-04-13 at 2.24.37 PM

      A popup will appear on your screen. Click the ISSUE CREDIT button.

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      Next, a popup will appear with a CREDIT AMOUNT field where you can enter the amount of credit that you would like to apply. Click the ISSUE CREDITS button when you are finished.

      Screen Shot 2021-04-13 at 2.38.58 PM

      NOTE: The credit applied will be applied to the entire Contact Record, meaning that it can be used on other invoices or other purchases in ArtCloud. The credit issued will not affect the payment on the invoice -- money will not be refunded or removed. You will have the option to apply the credit (full or partial) on future purchases from that specific Contact.